1. Service Outages Due to Internet Outage or Suspension or Termination of Broadband Service or ISP Service. Service outages or suspensions or terminations of service by your broadband provider or ISP will prevent all Service.
   
   
2. Service Outages Due to ISP or Broadband Provider Blocking of Ports or Other Acts. Your ISP or broadband provider or other third party may intentionally or inadvertently block the ports over which the Service is provided or otherwise impede the usage of the Service. In that event, provided that you alert CALLNEX to this situation, we will attempt to work with you to resolve the issue. During the period that the ports are being blocked or your Service is impeded, and unless and until the blocking or impediment is removed or the blocking or impediment is otherwise resolved, your Service may not function. You acknowledge that CALLNEX is not responsible for the blocking of ports by your ISP or broadband provider or any other impediment to your usage of the Service, and any loss of service that may result. In the event you lose service as a result of blocking of ports or any other impediment to your usage of the Service, you will continue to be responsible for payment of the Service charges unless and until you terminate the Service in accordance with this Agreement.
   

1. Unlawful. You shall use the Service and the Device only for lawful purposes. CALLNEX reserves the right to immediately terminate your Service if, in our sole and absolute discretion, CALLNEX  determines that you have used the Service or the Device for an unlawful purpose. In the event of such termination, you will be responsible for the full month's charges to the end of the current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will become immediately due and payable upon termination of your Service. CALLNEX participates and operates in full compliance with all official Traceback Requests received from the Industry Traceback Group (ITG). If CALLNEX believes that you have used the Service or the Device for an unlawful purpose, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution. You hereby consent to our forwarding of any such communications and information to these authorities. In addition, CALLNEX will provide information in response to law enforcement requests, including, but not limited to, subpoenas, court orders, and requests for wire taps etc, from the government under the Patriot Act, to protect it's rights and property and in the case where failure to disclose the information may lead to imminent harm to the customer or others.
   
   
2. Inappropriate Conduct. You shall not use the Service or the Device in any way that is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, or any similar behavior. Providing altered, deceptive, or false information about the identity of the sender or a call's origin is expressly prohibited. CALLNEX reserves the right to immediately terminate your Service if, in our sole and absolute discretion, CALLNEX determines that you have used the Service or the Device in any of the aforementioned ways. In the event of such termination, you will be responsible for the full month's charges to the end of the current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will become immediately due and payable upon termination of your Service. 
   
   
3. Caller ID Name ("CNAM"). When available with the service(s) you have purchased from Another, CNAM information will be presented on inbound calls, within the your  Callcentric account, and within certain email communications. CNAM information is provided as is, and CALLNEX does NOT assure, warrant, or assume any liability for the validity or accuracy of the CNAM information provided. The CNAM information provided by Callcentric may NOT be used for any of the following: collection of CNAM data for resale, licensing, or any re-distribution to another party; any form of auto-dialing to obtain bulk CNAM information; collection of CNAM data for any use other than the services provided directly by CALLNEX. 
   
   
4. Third-party account verifications. Cycling through numbers for the sole or primary intent of completing verification or activation processes with unaffiliated, third-party services (i.e: Google, WhatsApp, Twitter, etc) is prohibited. CALLNEX reserves the right to immediately terminate your Service if, in our sole and absolute discretion, CALLNEX determines that you have used the Service in the aforementioned way.

1. Home Security Systems. The Service provided by CALLNEX may not be compatible with home security systems. You may be required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business. You are responsible for contacting the alarm monitoring company to test the compatibility of any alarm monitoring or security system with the Service.
   
   
2. Certain Broadband and Cable Modem Services. You acknowledge that the Service presently may not be compatible with other broadband service providers. You further acknowledge that some providers of broadband service may provide modems that prevent the transmission of communications using the Service. We do not warrant that the Services will be compatible with all broadband services and expressly disclaim any express or implied warranties regarding the compatibility of the Service with any particular broadband service.
   

1. Credit References. CALLNEX may refuse to provide services to a Customer if the Customer's credit is not deemed satisfactory which determination shall be made at CALLNEX's sole discretion. NOTICE: CUSTOMER EXPRESSLY AUTHORIZES CALLNEX AND/OR THIRD-PARTIES DESIGNATED BY CALLNEX TO PERFORM A CREDIT CHECK AND / OR FRAUD SCORE BASED UPON THE INFORMATION PROVIDED IN THE APPLICATION FORM WHEN OPENING AN ACCOUNT AND THE ELECTRONIC SIGNATURE BELOW SHALL SERVE AS WRITTEN CONFIRMATION OF THIS AUTHORIZATION. ALL INFORMATION PROVIDED BY THE CUSTOMER SHALL REMAIN CONFIDENTIAL AND SHALL NOT BE DISSEMINATED TO ANY THIRD PARTIES EXCEPT TO THOSE THIRD-PARTY'S EXPRESSLY AUTHORIZED HEREIN.
   
   
2. Usernames/Passwords. THE CUSTOMER IS SOLELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF THEIR USERNAME AND PASSWORD. THE CUSTOMER EXPRESSLY AGREES TO BE LIABLE FOR ALL SERVICES CHARGED TO THEIR ACCOUNT WHETHER OR NOT CUSTOMER HAS AUTHORIZED SUCH USE. AS SUCH, CALLNEX CANNOT BE HELD RESPONSIBLE FOR FRAUDULENT CHARGES THAT RESULT FROM THEFT OR FRAUDULENT USE OF THE CUSTOMERS ACCOUNT OR CREDIT CARD INFORMATION. If a Customer suspects that their Account, Username and/or Password is being used in an unauthorized manner, the Customer shall be required to contact CALLNEX within twenty-four (24) hours of a Customer's suspicion or awareness that unauthorized use has occurred on their Account so that the appropriate modifications can be made to prevent any further unauthorized usage on that Account. ALL ACCOUNT INFORMATION WILL BE SENT TO THE E-MAIL ADDRESS PROVIDED BY THE CUSTOMER AT SIGN UP. Therefore, it is the Customer's responsibility to provide CALLNEX with a secure e-mail address as CALLNEX will not be responsible and shall be held harmless for any access to Customers Account by any unauthorized persons.
   

1. 
   
   1. activation fees;
      
   2. monthly Service fees;
      
   3. international usage charges;
      
   4. advanced feature charges;
      
   5. equipment purchases;
      
   6. termination fees; and
      
   7. shipping and handling charges.
      
   
   The amount of such fees and charges shall be published on CALLNEX's website and may change from time to time. Notification of monthly statements will be sent to you via your email address on file with CALLNEX. We reserve the right to bill at more frequent intervals if the amount you owe to us at any time exceeds $50.
   
   
2. Billing Increments. Charges for telephone calls are measured in whole minutes. Any usage charges will be billed in increments that are rounded up to the nearest minute except as otherwise set forth in the rate schedules found on our website. Timing on calls begins when the call is answered by the called party. Timing terminates on calls when the calling party hangs up or CALLNEX's network receives an "on-hook" signal from the terminating carrier. CALLNEX will not, and is not obligated to, provide refunds for any calls made using its service.
   
   
3. Billing Information. CALLNEX does not send any statements to its customers. Instead, the Customer is responsible to view their statements using their secure USERNAME and PASSWORD to access their billing information, which shall be available on CALLNEX's website for the current month and prior three (3) months only. This information is available on the Website twenty-four (24) hours a day seven (7) days a week. (For example, if a Customer reviews their statement information in April, they will be able to see charges for April as well as the preceding months of March, February, and January. The customer is responsible for printing out their monthly statements, and CALLNEX will not provide monthly statements beyond what is available online.
   
   
4. Billing Disputes. A Customer must notify CALLNEX by e-mail or by opening a trouble ticket on the CALLNEX website of any disputed charges within thirty (30) days of the charge being posted to their Account. CALLNEX will attempt to resolve all disputes within thirty (30) days of being notified of a dispute. To the extent CALLNEX determines, at its sole discretion, that a billing adjustment is warranted, a Customer's Account will be credited accordingly. If a Customer fails to notify CALLNEX of a billing dispute as noted above, the Customer shall expressly waive all rights to bring any claim against CALLNEX regarding a disputed charge. This Section does not waive Customers responsibility to notify CALLNEX of unauthorized use of its Account, Password or Username within the period and by method set forth in Section Eleven B (11b) herein. of unauthorized use of its Account, Password or Username within the period and by method set forth in Section Eleven B (11b) herein.
   

1. Discontinuance of Service. CALLNEX reserves the right to suspend or discontinue the Service generally, or to terminate your Service, at any time in our sole and absolute discretion. If we discontinue the Service generally, or terminate your Service without a stated reason, you will only be responsible for charges accrued through the date of termination, including a pro-rated portion of the final month's charges. If your Service is terminated on account of your breach of any provision of this Agreement, you will be responsible for the full month's charges to the end of the current term, including, without limitation, unbilled charges, plus the termination fee, if applicable, all of which will immediately become due and payable. Accounts that have been cancelled/disabled as a result of using the service for fraud, scams, or any other nefarious purposes (determined in our sole and absolute discretion); are not eligible for refunds under any circumstance.
   
   
2. Cancellation. A customer may discontinue CALLNEX's Free-Services or Pre-Paid Services at any time upon notice (either electronic or written) to CALLNEX. The Company will then shut down all access to Customers Account. The unused balance will be credited back to you are the Customers credit card in accordance with our Money Back Guarantee Policy.
   
   CALLNEX reserves the right, at its sole discretion and for any reason, to (a) terminate this Agreement and the Customers access to its Service and/or (b) to refuse to allow the Customer to re-charge their Pre-Paid Account. If fraud is suspected, CALLNEX has the right to put an account immediately on hold until investigation into the fraud is completed.
   

Data Collection and Use
CALLNEX collects personal information provided voluntarily by users, including but not limited to name, business name, phone number, email address, location, and service preferences. This information is collected through our websites, advertising forms, messaging platforms, and direct communications.

Purpose of Use
The collected data may be used to:

• Respond to inquiries and provide requested services

• Deliver quotations, service updates, and customer support

• Manage leads and customers within internal CRM systems

• Perform internal reporting, analytics, and service optimization

• Improve marketing performance and customer experience

Cross-Platform & Affiliate Use
By submitting your information, you acknowledge and consent that your data may be accessed and processed across CALLNEX-operated and affiliated platforms, including but not limited to CallNex.net, ZenUpIT.com, and SocialMarketingAd.com, for legitimate business, operational, and analytical purposes.

Advertising & Analytics
CALLNEX may use aggregated and individual data for marketing analytics, advertising measurement, audience optimization, and campaign performance analysis through platforms such as Meta (Facebook/Instagram), Google, and internal tools. This data is used solely to improve relevance and service delivery.

Data Sharing
CALLNEX does not sell, rent, or trade personal information to unrelated third parties. Data may be shared with trusted service providers only as necessary to operate our business, subject to confidentiality and data protection obligations.

Data Security
We implement reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, or disclosure.

User Rights
Users may request access, correction, or deletion of their personal data by contacting CALLNEX through the contact details provided on our website.

Policy Updates
This Privacy Policy may be updated periodically. Continued use of our services constitutes acceptance of the updated policy.